Refund policy

Return & Refund Policy

At Ktzzs, we want you to have clear information about your options if your eyewear is not right for you. Please review the following conditions before requesting a return.

45 Days to Request a Return

You may request an eligible return within 45 calendar days after delivery.

Eyewear may be briefly tried on indoors to check fit. For a change-of-mind return, items must remain in their original condition, without scratches, alterations, or signs of wear beyond a brief try-on. Please include the original case, accessories, and packaging where reasonably available.

Damage or defects present when you receive your order are handled separately and do not disqualify you from requesting assistance.

Starting Your Return

Email hello@ktzzs.com with:

Your order number or other proof of purchase.
The item you wish to return.
A brief explanation of your request.
Photographs, where reasonably possible, if the item is damaged, defective, or incorrect.

We aim to respond within 1–2 business days.

Once approved, we will provide return instructions and a prepaid return label or another return arrangement at our expense. Please dispatch the item within 14 calendar days after receiving those instructions.

Contact us before sending merchandise back so we can direct your package to the correct return location. Our business contact address may differ from the return facility.

Return Shipping and Fees

Ktzzs covers return shipping for approved returns within the 45-day return window, including eligible change-of-mind returns.

We also cover necessary return shipping for items that arrive damaged, defective, incorrect, or materially different from their descriptions.

We do not charge:

Restocking fees.
Return authorization fees.
Cancellation fees for approved cancellations.

Please use the return method we provide. If you prefer to purchase your own postage, obtain our agreement first so we can confirm any reimbursement.

What Your Refund Includes

For an approved return, we refund the amount actually paid for the returned item, including any applicable refundable tax. Discounts are reflected in the refund amount.

For change-of-mind returns, the original outbound shipping charge, if paid, is not refundable unless required by applicable law.

If the return is necessary because of our error or a damaged, defective, or misdescribed item, we will also refund any original shipping charge attributable to that item.

If your order originally qualified for free standard shipping, we will not retrospectively deduct an outbound shipping fee because you returned an item.

Inspection and Refund Timing

We will inspect your return within 5 business days of receiving it and email you the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to display the credit.

If we cannot approve a return, we will explain the reason and discuss the available options with you.

Business days are Monday through Friday, excluding U.S. public holidays.

Prescription and Customized Eyewear

Prescription and customized products are subject to any specific return conditions clearly displayed on the product page and during ordering before payment.

If no different conditions were disclosed before purchase, the standard 45-day return policy applies. We will not introduce a new exclusion after your order is placed.

If we supply the wrong prescription, customization, or product, or the item arrives defective, contact us so we can arrange an appropriate correction, replacement, or refund at no additional cost.

If you submitted incorrect prescription information or wish to change your customization, contact us promptly. We will explain whether production can be adjusted and disclose any proposed cost before you agree to it.

Damaged, Defective, or Incorrect Items

Please contact us promptly if there is a problem with your delivery. Include your order number and a description of the issue.

Photographs can help us assess the problem. Please retain the packaging where practical, but missing packaging does not automatically invalidate a claim.

Depending on the circumstances and your applicable rights, we will arrange a replacement, refund, or another appropriate remedy. You will not be required to pay necessary return shipping to resolve an error on our part.

Exchanges

If a direct exchange is unavailable, you may return the eligible item for a refund and place a separate order. We will explain any price difference before arranging an exchange.

Cancellations

Send cancellation requests to hello@ktzzs.com as soon as possible.

We will try to cancel an order before fulfillment, but cancellation cannot be guaranteed once processing, customized production, or shipment has begun.

For an approved cancellation before shipment, we will refund the canceled items and any associated shipping charge within 5–10 business days. If an order has already shipped, the applicable return conditions apply.

Contact Ktzzs

Email: hello@ktzzs.com
Phone: +1 (937) 898-1220
Business contact address: 1552 Arrowhead Trl, Xenia, OH 45385, United States

Customer support: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. public holidays.

Please request return instructions before sending any merchandise.

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.